This document gives details of our terms and conditions of service. If, however, you have any queries or need clarification, please contact us and a member of staff will be happy to help you. 

Please be aware that any information provided through any part of our social media platforms, including our website is for guidance & informational purposes only and does not constitute professional advice. No professional advice can be given without a clinical consultation with a dentist. For professional dental advice we strongly recommend that you see a dentist for consultation. 

Treatment planning: 

Once your treatment plan has been agreed with the Dentist, we will provide printed details of your plan. If this plan changes due to radiographic or clinical findings, we will inform you and discuss this with you. If there are any points on your treatment plan that you wish to query, please do not hesitate to ask us, before any appointments for actual treatments are made. 

Consent forms: 

Certain treatments require completion of a written consent form. This is in order to explain the treatment, aftercare and any risk to you thoroughly, before any of these treatments are carried out. 

Payments: 

NHS: The band of treatment received is payable at the day of appointment for example Band 1 to be paid at the exam appointment even if returning for further treatment. At the treatment appointment Band 2 and Band 3 difference is payable 

Routine Private Dentistry: 

Exam fee is payable at the start of treatment, the remaining balance to be paid in line with the treatment plan. 

Payments for treatment are due on the day the treatment is provided for Pay As You Go option are taken in staged payments at each visit. We will discuss and plan a schedule of payment for you and will be outlined in your agreed repayment plan. College Road Dental Practice require fees to be settled at the end of your appointment as indicated. In some circumstances, we reserve the right to request payment in advance for certain treatments. Payment methods accepted are: 

• Cash 

• Debit/Credit Card 

• Stripe On-line payment 

• BACS payment by arrangement 

Finance – Company used by College Road Dental Practice is Tabeo. Treatment will not commence until your application has been accepted and the cooling off period has passed. For T&C’s regarding your finance please go to www.tabeo.co.uk 

The fees displayed on our website are for guidance purposes and we reserve the rights to change them at any time. For updated prices you should call our reception team on 01527 872050. The cost of the treatment may vary depending of the complexity of the case and suitability of the patient. The patient will be provided with a full written treatment plan on their consultation with the dentist. 

College Road Dental Practice reserves the right to charge time based deposits for booking future appointments. Deposits are deductible off the cost of treatment. 

College Road Dental Practice reserves the right to make a charge for any debt passed to a debt collection agency. 

All the fees applied for any form of Dental treatment at the practice are based on; the materials used, laboratory costs incurred (if applicable), and the clinical time spent. 

For more information about payments, please see our Practice Payment Policy. 

Late cancellation or missed appointments: 

College Road Dental Practice reserves the right to charge up to £100 per hour, in the event of a missed appointment or an appointment cancelled with less than 24 hours’ notice. For appointments longer than 1 hour, we require at least 48 hours advance notice. 
For examinations the late cancellation/unattended fee is £35.00. 

Late cancellation or missed appointments for Hygiene: 

College Road Dental Practice reserves the right to apply a fee in the event of a missed appointment or an appointment cancelled with less than 24 hours’ notice. The fee is £35.00, this applies to all patients as this is a private service. 

Denplan Care patients have the option to either forfeit this appointment to delay treatment for 6months or pay the late/missed appointment fee. 

Late for appointments: 

We understand that some patients travel long distances to get to the practice, and in some cases being late for appointments can be unavoidable. If you are very late, please be aware that you may be asked to reschedule your appointment. 

Cancellations and Failed Appointments: 

We require a minimum of 24 hours’ notice for cancellation of any arranged appointment. When we schedule an appointment for a patient, we are booking the surgery time off for that patient’s treatment. Failure to give the appropriate notice of cancellation will result in a Failed Appointment Fee being charged. This fee is proportionate to the length of the appointment failed and is to cover the cost of the surgery time wasted. 

Failed Appointment Fees must be settled before any other appointment is offered. Please note that we cannot accept notice of cancellation via text message or via social media. 

Cancellation of Treatment prior to commencing Invisalign 

If you decide that you do not wish to continue with treatment prior to viewing your ClinCheck, you will be liable to pay a fee of £90.00 currently to cover the costs of this preparation, with this you will be liable to pay for your Cosmetic Consultation received £82.50 and any additional treatment received prior.
If you decide to not continue with treatment once you have viewed the ClinCheck you are liable to pay the fee off £500.00. This covers the cost of your Cosmetic Consultation, preparation of your tailored treatment plan, ‘ClinCheck assessment’ and the submission of prescriptions sent to Invisalign for the preparation of your treatment

Postage Fees 

Should you not be able to attend an appointment, unable to collect and request for lab work to be posted, postage fees incurred will be passed onto you. Example, aligners, retainers, whitening trays, etc. 

Personal Details: 

It is very important that you give a full medical history and details of any medication you take. Should these change in any way, it is very important for you to tell your Dentist. It is the patient’s responsibility to inform the clinic of any changes in either personal details and/or their medical history. 

Use of patient contact details: 

College Road Dental Practice the health of our patients is our highest priority, and we also like to keep our patients informed of various important changes at the clinic and of our latest special offers. We like to remind our patients of their appointments, when they are due for appointments, and other various important reminders. On this note, you may be periodically contacted by the clinic via phone, text, email or by letter in the post. If you DO NOT wish to be contacted by the clinic by any or all of these means, please let us know. 

Complaint’s policy: 

At College Road Dental Practice we always take complaints about any aspects of our services very seriously, in order to ensure that every patient has only the very best experience at all times. Please refer to our complaints policy that can be obtained from the practice. 

No tolerance/Abuse policy: 

At College Road Dental Practice we operate a zero tolerance policy to abuse to our Dentists and staff, loud/disorderly/drunken behaviour, persistent missing and late cancellation of appointments (after multiple warnings). In these situations, College Road Dental Practice reserves the right to refuse treatment and admission. 

Data Protection Act: 

We store all patient personal details on a secure system in accordance with the Data Protection Act. All clinical notes, digital radiographs, digital photographs etc. remain the property of College Road Dental Practice. Copies of notes, radiographs and photographs can be made available on request.